FREQUENTLY ASKED QUESTIONS

We’re thrilled to offer shipping to all countries within the European Union.

Shipping is free of charge to all EU countries, regardless of the size or quantity of your order.

The delivery time for your order depends on both the quantity and the specific product. We strive to get your personalized items to you as swiftly as possible while ensuring the utmost quality. For more precise information on delivery times, feel free to reach out to our customer service team.

Once payment is processed, production begins promptly to ensure swift delivery. Unfortunately, this means we’re unable to cancel orders after payment. If you have any concerns or need assistance, please contact our customer service team, and we’ll do our best to address your situation.

During the checkout process, you have the option to enter a discount code. On the shopping cart page, you will find a specific field where you can enter your discount code. Enter the code and click on ‘Apply Coupon’ to apply the discount to your order.

We understand that you would like to receive your desired product, and we want to assist you with that. While the product may not be available immediately, we offer you the option to contact our customer service to place an order for the product. Please note that the delivery time in this case will be longer than usual since we need to acquire the product before we can ship it to you. Additionally, it may not always be possible to place the order. When you contact our customer service, they will also inform you about the estimated delivery time of the product. This way, you will have a clear idea of when to expect your order.

Yes. You will always receive an order confirmation after accepting the quotation and payment.

Currently, our sole accepted payment method is through bank transfer. We appreciate your understanding and cooperation in using this method.

No, It is not possible to pay afterwards.

You will see the name JD Distribution and the order number. This ensures complete discretion in the payment.

We apologize for your order being delivered damaged or defective. We understand that this can be very disappointing, and we want to resolve this for you as quickly as possible. Below you will find information on what you can do in this case:

1. Take photos: We recommend taking photos of the damaged or defective items, including the packaging. This will help us better understand the issue and take the necessary steps.
2. Contact our customer service: Please contact our customer service as soon as possible to report the issue. You can do this via email, phone, or the contact form on our website. Please provide your order details and attach the photos you have taken.
3. Assessment and resolution: Our customer service will review your report and contact you as soon as possible to find a suitable solution. This may involve replacing the damaged item, issuing a refund, or providing another solution, depending on the situation.

At CustomHeadshop, we understand the importance of discretion when shipping your order. Therefore, we ensure that your package is discreetly packaged and shipped. The sender name on the package will appear as JD Distribution and will not refer to our online shop name “CustomHeadshop” or the contents of the order. Additionally, we use neutral packaging without logos or information revealing the nature of the products.