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RETURN POLICY CUSTOMHEADSHOP
Returns and Exchanges
At CustomHeadshop, we strive to ensure your satisfaction with every purchase. However, due to the personalized and custom nature of our headshop products, we have specific policies in place to address returns and cancellations.
Custom Made Headshop Products
Please note that custom-made headshop products are crafted to your unique specifications, making them inherently non-resellable. As such, we are unable to accept returns or exchanges for custom-made items. We recommend carefully reviewing your order details, including customization options, before confirming and completing your purchase.
Cancellation Policy
Once an order for custom-made headshop products is accepted and payment is processed, it cannot be canceled. This is because production begins promptly to bring your personalized vision to life. We appreciate your understanding of this policy, as it allows us to provide you with a seamless and efficient customization process.
Damaged or Defective Items
In the rare event that your custom-made headshop product arrives damaged or defective, please contact our customer support team within [number] days of receiving your order. We will work swiftly to address the issue and provide a suitable resolution, which may include a replacement or refund, depending on the circumstances.
Non-Customized Products
For non-customized headshop products, our standard return policy applies. If you receive a non-customized item that is damaged or defective, please contact us within 14 days of receiving the product for assistance.
How to Initiate a Return
If you believe your non-customized item is eligible for return, please contact our customer support team at support@customheadshop.com with your order number and a description of the issue. We will guide you through the return process and provide instructions on how to return the item.
Refund Processing
For eligible returns of non-customized items, we will process your refund once the returned item is received and inspected. Please allow 14 business days for the refund to be reflected in your original payment method.
Contact Us
If you have any questions or concerns regarding our return policy or need assistance with a specific order, please contact our customer support team at support@customheadshop.com